At Sand Lake Surgery Center, we are dedicated to delivering exceptional care while upholding transparency and fairness in our billing and collection practices. Our Collection Procedures are designed to ensure patients understand their financial responsibilities and have access to support throughout the billing process.
Billing Process:
- Prior to the date of service, patients will be informed of their financial responsibility, including copay, deductible, and coinsurance.
- The patient’s financial responsibility will be collected prior to admission for the procedure.
- After services are rendered, we will bill your insurance provider (if applicable).
- You will receive a statement for any remaining balance not covered by insurance.
- Payment is due upon receipt of the statement unless other arrangements have been made.
Payment Options:
- Credit Card, CareCredit, and Cash
Collections Timeline:
- Once your insurance has processed your claim, you will receive an initial statement for any remaining balance.
- If payment is not received within 30 days, a second statement will be sent as a reminder.
- If the balance is still unpaid 45 days after the initial statement, your account will be sent to our third party agency (Mnet) for soft collections.
Avoiding Collections: We encourage patients to contact our billing office as soon as possible if they anticipate difficulty paying their bill. Our team is here to help explore options such as payment plans or financial assistance.
Contact Us: For questions about your bill or to discuss payment options, please contact our Billing Department at 407-264-9633 or sandlake@scasurgery.com.